Privacy Policy - Swahili Teacher Theo

1) Information We Collect

Contact & account data: name, email, phone number, and any details you provide when booking a lesson or contacting us.
Lesson preferences: level, goals, availability, and notes you share for personalized lessons.
Device & usage data: IP address, browser type, pages viewed, time on page, and referring URLs (collected via cookies/logs).
Payment data: handled by our payment processor (see “Payments & Bookings”). We do not store full card details on our servers.
User content: messages you send through forms, emails, or chat widgets.

2) How We Use Your Information

To provide and improve lessons, courses, and support.
To manage bookings, payments, rescheduling, and reminders.
To respond to inquiries and provide customer service.
To personalize content and measure Site performance.
To maintain security, prevent fraud, and comply with legal obligations.
With your consent, to send updates about courses and offers (you can opt out anytime).

3) Legal Bases (EEA/UK Users)

Where GDPR/UK GDPR applies, we rely on the following legal bases:

Contract (to deliver lessons and manage bookings).
Legitimate interests (Site security, analytics, service improvement).
Consent (marketing communications, certain cookies/analytics where required).
Legal obligation (tax, accounting, and compliance).

4) Cookies & Similar Technologies

We use cookies and similar technologies to remember preferences, enable core features, and analyze traffic. You can manage cookies in your browser settings. Some features may not function correctly if cookies are disabled.

5) Analytics & Third-Party Tools

We may use analytics services (e.g., Google Analytics) to understand Site usage and improve our services. These tools may set cookies and collect usage data in accordance with their own policies. You can opt out of certain analytics using your browser settings or available opt-out tools provided by those services.

6) Payments & Bookings

Payments for lessons may be processed by third-party providers. We receive confirmation of payment status but do not store full card numbers on our servers. Your use of a payment gateway is subject to the provider’s terms and privacy policy.

8) Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including providing lessons, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods vary based on the type of data and applicable laws.

9) Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure. If you believe your account or data has been compromised, please contact us immediately.

10) Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Object to or restrict certain processing.
Port your data to another service.
Withdraw consent where processing is based on consent.

To exercise these rights, please submit a request here. We may need to verify your identity to protect your privacy and security.

11) International Transfers

Our Site may be accessed globally. Where personal data is transferred across borders, we take steps to ensure an appropriate level of protection in accordance with applicable laws.

12) Children’s Privacy

Our services are intended for individuals aged 13 and above. If you believe a child has provided personal information to us without parental consent, please contact us so we can take appropriate steps.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Significant changes may also be communicated through the Site.

14) Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out via our Contact page.